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Shape opportunities
Customer Experience, Product & Design
Act in response to shifting market forces and move quickly to develop your strategy, product or service.
How BJSS makes the difference
Multi-disciplinary teams across product, design and engineering
We are your single, dedicated partner comprised of multi-faceted experts able to take you from strategy to outcome. We give you the right team with the right skills to work from vision, to concept, to product in market.
Rapid, lean experimentation with no waste
We believe that organisations are increasingly competing on the rate of how quickly they can learn and adapt. We focus on choosing the right approach to prove our hypotheses around where value is and accelerate the overall pace at which we learn and iterate.
Tailored, adaptable approaches to fit you
We balance detailed market knowledge with getting under the skin of your business to build a deep understanding of your challenges. This allows us to tailor, adapt and evolve our approaches to your unique needs and design bespoke solutions that solve real problems.
Reusable components and approaches to get to value quicker
Our reusable assets – innovation frameworks, workshops, maturity assessments and accelerators – allow us to stand up environments to facilitate experimentations in a matter of days. This means you can get hands-on with innovative new ideas to rapidly prove and realise value.
Our areas of expertise
Product Strategy
We help you to set bold strategies for new or existing products, applying systems thinking approaches to understand problem spaces holistically and ensure clarity on how we to generate value and for which users.
Lean Product
Our teams bring expertise in lean and experimentation-based approaches to designing and building software. We can help you build proof of concepts or MVPs that aim to rapidly validate assumptions around how to create value.
Experience Strategy
Our deep knowledge in customer experience, as well as our strong data and anayltics practice, can help you define what matters in delivering a leading customer experience and what it takes to get there.
Experience Design
We combine expertise in Service Design, Product Design, Content Design and Research to bring your CX vision and strategy to life. We construct and design compelling experiences, built on a strong data and analytics foundation, that delivers unrivalled value to customers and helps you stand out in a crowded market.
Capability Building
We help you build the necessary capabilities across Design, Product, and Innovation to help you balance customer-centricity with rapid value delivery, building a sustainable digital business for the long-term.
Discovery & User Research
Leverage advanced data and analytics capabilities to better understand customers and users for the purposes of service design.
Product Innovation
We help teams to breakout of their normal patterns of thinking, see challenges from a new perspective and uncover new ideas and opportunities that help to take your products to the next level.
Lean Product Development
Deliver more value from less work. Through our unique 'Learning Loop' framework, we apply Lean principles to product development to make sure you get the most out of how you innovate.
Through rapid, iterative cycles of learning, we help you test hypotheses for how to create business value in a way that reduces waste, speeds up delivery, reduces time-to-profit and increases customer value.
Success stories
Defining the Future of Electric Vehicle Charging at Home
Success stories
Rapid AI Innovation for a Global Law Firm
Success stories
Developing the Next Generation of Blue Economy Products
BJSS joined forces to enhance user-centred design and the design system for the UK Hydrographic Office, significantly boosting UX capabilities, with a focus on enhancing service and content design.
Success stories
Prototyping a Gaming Service for the Royal Hospital for Children in Glasgow
BJSS supported the Glasgow Children Hospital Charity's 2023 fundraising campaign, Games for the Weans, by helping the charity and the NHS design a new gaming service for patients.
Success stories
Delivering a Wealth Management Service
A global investment company approach BJSS to design and develop a new digital wealth management service. The team delivered a compelling, differentiated proposition of a the new digital service in only ten weeks.
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