itSMF UK, the IT Service Management Community, has awarded BJSS and its Technical Support Service (TSS), “Service Transformation Project of the Year” for its delivery to the Driver and Vehicle Standards Agency (DVSA).

The BJSS TSS offering combines a Service Desk with key ITIL processes, Agile development techniques, and a DevOps culture. The service is provided from a dedicated ISO27001-compliant facility in Leeds, and also includes application and server support in addition to running and supporting Cloud development and test environments.

Commissioned for the DVSA in September 2015, TSS provides two core functions. Firstly, to provide incident and change management for MOT testers. Secondly, BJSS manages the production environment ensuring software updates delivered by other suppliers are fit for purpose. The service handles around 100 support tickets every day and has delivered over 180 update releases.

“We’re pleased that the itSMF UK has recognised our innovative TSS offering in this way,” says Glynn Robinson, BJSS Managing Director. “By leading the adoption of Agile and DevOps delivery methods, championing the use of Open Source software and pioneering the use of secure public Cloud technology, BJSS has been instrumental in driving dramatic cost and efficiency improvements for the UK Government. TSS combines these elements into an innovative Transformational Service Management offering which contributes to continuous delivery, rather than acting as a simple ‘trouble ticket’ resource.”