BJSS, the award-winning delivery-focused IT consultancy, has been named as a finalist in the Service Transformation Project of the Year category of the ITSM Awards.

ITSMF UK is the country’s leading IT service management association. Its members include over 700 organisations, ranging from large multinational suppliers to independent firms, employing over 7,000 service management professionals between them.

BJSS was selected as a finalist based on its Technical Support Service (TSS) offering which provides a unique combination of a helpdesk, Agile development techniques, and a DevOps culture. The offering is tailored to the individual operational and governance requirements of the client and is delivered from a dedicated ISO27001-compliant facility in Leeds.

Stuart Bullock, BJSS Head of Client Services, said: “We’re delighted that our innovative Technical Support Service has been recognised by the ITSM. Blending Service Operations, Agile and DevOps into a single offering from a single provider frees our clients to focus on their core operations. The BJSS TSS offering incorporates Service Management into the wider development process. This actively contributes to the effectiveness of continuous delivery, rather than acting as a simple troubleshooting service.”