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eBook
How retailers are blending physical and digital for better shopping experiences
Discover the key drivers behind the world's most engaging retailers, where digital and physical touchpoints seamlessly blend to create a unified shopper experience.
With rising consumer expectation, supply chain pressure, increasing competition and rapid technology innovation, keeping up in the retail industry is increasingly challenging.
Given these market conditions, adopting a strategic focus on strong omni-channel experiences that integrate digital and physical touchpoints is crucial to drive engagement, loyalty, and sales.
Ahead of the golden quarter, BJSS retail consultants assessed a variety of leading UK retail outlets to understand how they are evolving their physical and digital experiences in tandem.
Make this retail season your most successful yet! Read the report to uncover insights from the operations of the UK's leading retailers.
This eBook explores:
- Key takeaways to a better omnichannel experience: Discover the key insights and common themes from our store research, revealing the challenges retailers face and how they are addressing omnichannel strategies.
- Retailer analysis: From Gymshark to Dyson, our retail consultants conducted in-depth store analysis, using a detailed methodology to evaluate and score each experience.
- How BJSS can enhance your retail operations: Learn more about our key retail capabilities. From developing eCommerce platforms, enhancing loyalty schemes and using AI to enhance employee wellness frameworks.
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