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eBook
How Energy Companies Can Identify Vulnerable Customers
In light of both the cost-of-living crisis and the energy crisis, it is more important than ever for energy companies to identify financially and clinically vulnerable customers.
About the eBook
In January 2023, over half of households in the UK (15 million) were in fuel poverty - spending over 10 per cent of net income on fuel.
In this eBook, we share the importance of identifying vulnerable customers during the cost-of-living and energy crisis, and how to leverage Data & AI capabilities to develop your own Customer Vulnerability Strategy and improve the support you offer to your customers.
You will learn:
- How to locate your existing data on vulnerable customers.
- How to understand financial and clinical vulnerability.
- The role of Data Science and Machine Learning in vulnerability identification.
- How to create a simple Vulnerability Identification Model and evaluate success.
- The crucial next steps to driving better outcomes for your customers.
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